Get the most of your global IT supplier
Global IT players deliver reliable service. They have thousands of Siebel resources, many are very talented, especially, in the customer-facing roles. But it takes two to tango. You have to do your part well to deliver great results.
In each project's phase, you need to contribute different things. Here is a list of what often goes wrong and how to avoid it:
- Control your Siebel configuration changes. Implement configuration change process in your project and have your Siebel expert review the change log. Do some changes make you frown? Take your vendor for a talk.
- Run configuration review. Once developers have built an important feature, examine how well they have done it. Give them feedback. If you doubt the work quality of a particular developer, tell your vendor why you want to replace this person.
- Have a backup vendor. Hire another Siebel consultancy to work on a smaller scope in parallel, say, to implement changes in another Siebel module. If you run into issues with one vendor, discuss moving some development items to the other one. Having alternatives makes your negotiation position stronger with both of them.